Refund policy
Effective date: October 30, 2026, upon publication. These updated return terms apply to purchases made directly from ReservedGrace.com and Reserved Grace YouTube live-sale purchases processed through Shopify after publication. Purchases made before publication, including past iRostrum auction purchases, retain the terms in effect when purchased.
Request a return within 14 calendar days after delivery. Ship the item back within seven calendar days after return approval.
Items must be returned in their original condition.
To start a return, you can contact us at angie@reservedgrace.com. Please note that returns will need to be sent to the following address: 12650 N Beach St, Ste 114 #7139, Fort Worth, TX 76244
After approval, we’ll provide instructions on how and where to send your package. For change-of-mind returns, the customer pays for tracked return shipping, and original outbound shipping is nonrefundable. Reserved Grace covers return shipping for items damaged on arrival or incorrect items. No routine restocking fee applies.
You can always contact us for any return question at angie@reservedgrace.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at angie@reservedgrace.com.