Privacy Policy

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Reserved Grace respects the privacy of those who use its website(s). Reserved Grace strives to use the information to provide the best possible service and experience for its customers while respecting the confidentiality of their personal information.

This Customer Privacy Policy (the "Policy") of Reserved Grace (the "Company") covers the collection, use, and disclosure of personal information that may be collected by the Company when users interact with the Company, such as when visiting the website, purchasing the Company's products and services online or in a retail store or office, or calling the Company's sales and/or support associates. Please take a moment to carefully read the following to learn more about the Company's information practices, including what information is gathered, how and for what purposes the information is used, to whom the information is disclosed, and how the Company safeguards personal information. Protecting the privacy of personal information is a priority for the Company.

1. Collection of Personal Information

The Company may collect personal information in order to provide effective customer service. This information enables the Company to give convenient access to its products and services and to direct customers to the categories of greatest interest to them.

Personal information is personally identifiable information, including but not limited to a person's name, address, email address, credit card information, and/or phone number. The Company may collect and use personal information to establish a customer’s account, complete purchases or other billing tasks, and understand a customer’s specific needs. In addition, personal information helps the Company share pertinent information on its latest product announcements, special offers, and/or events that the customer would find interesting.

The Company may use cookies and other technologies to enhance its customers’ online experience by learning how the customer uses the Company's website and services. A "cookie" is a small file containing a string of characters that uniquely identifies a browser. While most browsers accept cookies by default, a browser can be manually set to refuse all cookies, accept cookies from specific websites, or highlight when a cookie is sent to the browser. The Company's servers may also automatically record information when a customer visits our website, such as the URL that directed the customer to the Company's website, the IP address, browser type, and date and time of the visit. 

If you do not want the Company to share exciting news and the latest information on Reserved Grace's products and services, update your personal contact information and preferences.

2. How the Company Uses Personal Information

During certain interactions with the Company, the Company may collect personal information relevant or necessary to the interaction, such as the customer's name, mailing address, phone number, email address, and contact preferences, as well as credit card information and information about the Company products that a customer has purchased, such as product code numbers and the date of purchase, and information relating to a customer's interactions with the Company's support and/or service associates.

We also collect information for market research purposes—such as a customer's occupation and use of the Company's products—to better understand the Company’s customers and provide increased value and a better customer experience. This information may be aggregated with other customers' information on a purely non-identifiable basis to understand how the Company's products are used and to improve these products as needed.

The Company collects information regarding customer activities on its websites. This helps the Company to determine how best to provide useful information to customers and to understand which parts of the websites, products, and Internet services are most interesting to users.

The Company may use personal information to provide products that customers have requested as well as for auditing, research, and analysis purposes. This information may be shared with third parties or in special circumstances as described elsewhere in this policy. 

Credit card information is used solely for payment processing and fraud prevention efforts. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purposes by the Company or its financial services providers and will not be retained any longer than necessary to accomplish the customer's requested transaction unless the customer requests and expressly authorizes the Company to retain credit card information for ease of future purchases. 

3. Customer Account Creation and Related Information

The Company's websites allow customers to create user accounts based on their personal information. This convenient service saves customers time and allows easier use of the Company's web services. In order to create a user account, the customer will need to create an account profile by providing their name, phone number, email address, and, in some cases, their mailing address and/or credit card number. The system saves the information in the customer's personal profile when the customer creates this user account and performs various activities on the Company's website, such as purchasing products and services from the Company.

4. Publicly Displayed Information is Public

If a customer uses a bulletin board or chat room on the Company's website, they should be aware that any information shared is visible to other users. Any personally identifiable information submitted in any of these forums can be read, collected, or used by other individuals. The Company is not responsible for any personally identifiable information that a customer chooses to submit in these public forums.

5. Sites Covered by This Privacy Policy

The Reserved Grace website (ReservedGrace.com) may occasionally link to third-party websites for the customer's convenience and to provide easy access to additional useful information. Customers will leave the Reserved Grace website if they select such a link. The Company does not control any third-party websites to which the Company's website(s) may link, nor do these third-party websites' privacy practices and policies, which may differ from the Company's privacy practices and policies. Such third parties collect any personal data that a customer chooses to provide, or the Reserved Grace Privacy Policy does not cover that. The Company recommends that customers read all third-party websites’ privacy policies before providing personal information. A link to a third-party website from Reserved Grace does not constitute an endorsement or representation of the value, quality, or usefulness of anything found on that third-party website.

6. Policy on Sharing Personal Information

The Company takes its customers' privacy seriously and does not sell or rent their contact information to other marketers.

To help the Company provide the best customer experience possible, a customer's personal information may be shared with legal entities within the Company's corporate group. Such entities will be required to safeguard all personal information per the Company's privacy policy.

There are also times when it may be advantageous for the Company to make certain personal information about customers available to companies that the Company has a strategic partnership with or that perform work for the Company to provide products and services to the Company on its behalf. These companies may help the Company process information and orders, fulfill customer orders, deliver products, manage customer data, provide customer service, assess interest in the Company's products and services, or conduct customer research or satisfaction surveys. In such situations, these companies are prohibited from using customers' personal information for any unauthorized purposes. They are also obligated to protect customers' information in accordance with the Company's policies, except if the Company expressly informs customers otherwise at the time of collection. Without such information being made available, it would be difficult for customers to purchase products, have products delivered, receive customer service, provide feedback to improve the Company's products and services, or access certain services, offers, and content on the Company's website.

The Company may take the personal information we receive from individuals responding to customer surveys and combine (or aggregate) it with the responses of other customers we may have to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). The Company then uses aggregated information to improve the quality of its services to you and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.

We also reserve the right to disclose personal information for any reason if, in the Company's sole discretion, it believes that it is reasonable to do so, including credit agencies, collection agencies, merchant database agencies, law enforcement, litigation, or to satisfy laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or governmental or legal requests for such information. The Company may also disclose personal information necessary to identify, contact, or bring legal action against someone violating the Company's contracts, policies, and procedures. Finally, the Company may also disclose information about customers if it determines that disclosure is necessary for national security, law enforcement, or other issues of public importance.

7. Keeping Customers' Personal Information Secure

Reserved Grace values its customers' trust and takes this trust seriously. The Company takes precautions—including administrative, technical, and physical measures—to safeguard personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Customers can assist the Company in these efforts by also taking precautions to protect their personal data on the Internet. Changing passwords often, using a combination of letters and numbers, and making sure to use a secure web browser are a few ways to keep personal information safe and secure.

While the Company makes every effort to ensure the integrity and security of its network and systems, the Company cannot guarantee that its security measures will prevent third-party "hackers" from illegally obtaining personal information.

8. Integrity of Personal Information

The Company strives to keep personal information accurate and up-to-date. The Company utilizes various technology, management processes, and policies toward this goal. As part of its overall data accuracy initiative, the Company provides customers with reasonable access to their personal information so they may review and correct the information if needed. To safeguard privacy and security, the Company will verify a customer's identity through various means, such as requiring a user ID and password, before granting access to personal information or data. The Company asks that customers update their information as and when it changes so that any information used to serve them remains as accurate as possible.

Customers always have the right to access and correct the personal information they have provided. By checking at login, customers can help the Company ensure that their contact information and preferences are accurate, complete, and up to date. In addition, customers can request a copy of their personal information, product registration history, and interactions with the Company’s sales and support agents by contacting the Company at the following email address: info@reservedgrace.com.

10. Privacy of Children

Protecting children's privacy is especially important to Reserved Grace. The Company recognizes that parents, guardians, or other adults often purchase products for family use, including use by minors. The Company does not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the purchaser of the Company's product and will be treated as such by this privacy policy. If a child under 13 submits personal information to the Company and the Company learns that this information is the information of a child under 13, the Company will attempt to delete the information as soon as possible. The Company’s policy is to comply with the Children's Online Privacy Protection Act of 1998 and all other applicable laws.

11. Commitment to Privacy

As mentioned before, the company takes privacy protection seriously. To ensure the security of personal information, the Company communicates these guidelines to its employees and strictly enforces privacy safeguards within the Company.

13. Effective Date & Updates to Privacy Policy

The terms and conditions in this policy statement came into effect on August 1, 2020. The Company reserves the right to revise, amend, or modify this policy at any time and in any manner. When the Company materially changes the policy, the updated privacy policy will be posted here. A person's use of the Company's websites and any other services provided by the Company after such changes are implemented constitutes their acknowledgment and acceptance of these changes. Please consult this privacy statement prior to every use for any changes.

14. Further Questions Regarding Privacy

The Company values its customers’ opinions and suggestions. If you have questions or concerns about the Company's Customer Privacy Policy or data processing, please email us at info@reservedgrace.com.